Return & Exchange & Refund Policy

1. Item received by customer can be returned or refunded if the item arrived is in damaged condition so it cannot be used, has passed the expiry period,item does not match description on website or company shipped the wrong item.

2. Customer can asked to do a refund if there is any item missed in the shipping / item ordered but not received.

3. There will be no refund/return accepted if the cause is not listed in either number 1 or 2 above.

4. Product can be returned and refunded within 2 (two) days counting from the date the items received by the customer. Please make request of return and refund through Customer Service FashDealz (customerservice@Dreams Aura.lk) along with photo of the item received.

5. Item must be returned within 3 days (Saturday & Sunday included) counting from the day the customer made the request for return or refund, the request must be accepted by our Customer Service, the item is to be sent to one of our warehouse(s) or any other place informed by the Customer Service and must include an attachment of the return or refund form that has been filled accordingly.

6. Refund process to the customer’s account will be processed within 14 business days counting from the item received by the registered Dreams Aura’ address or counting from the refund application received by Dreams Aura in the missing product in shipping case.